1. a government official who hears and investigates complaints by private citizens against other officials or government agencies.
2. a person who investigates and attempts to resolve complaints and problems, as between employees and an employer or between students and a university.
I wish my university provided some sort of an ombudsman, because I had one hell of a job trying to get the school to understand that I planned to study abroad for a semester.
Hi there, I'm still here, and the above is true, I am studying abroad and leaving in two days. I should have regular access to a computer, so posting shouldn't be a problem, but if I miss a Tuesday, please don't fret, I'll be back the next week with an extra word. Good to see us up and running again!
Edit: Heavens, nouns are difficult! I'll start going for multiple sources from now on! Thanks, everyone!